Plated and non-plated holes not defined.Discrepancies between Gerber files and PCB fabrication print.Material type and finished thickness of the board.PCB fabrication print is not supplied, or it is missing the following:.Please review these common reasons for orders being put on-hold: You can help to ensure that your PCBs are manufactured without being put on hold. Yes, we can ship your order using your FedEx or UPS account number.Īfter you place your order, there is an option in your customer portal to input your FedEx or UPS shipping information. Once your order is shipped, you can find quality, accounting, and shipping documents under the documents tab of the Sierra Project. You can access post-shipment documents in the Sierra Project, on your Customer Dashboard. Where can I find the post-shipment documents? From there you will be able to change your billing and shipping information. To change your information, press hit the “Change Request” button under the “Issues and Holds” tab on your Project Page. Yes, you can change your billing information or shipping information on every Sierra Circuits order. The shipping information is on both of these pages.Ĭan I change my billing and shipping information? Go to View Past Orders, then click either the order number or the Sierra project number. You will be able to find the tracking information in your customer portal. Yes, every Sierra Circuits order comes standard with shipping tracking!Īfter you have placed your order, you will be emailed an invoice with the tracking information, but it may not be live until we actually ship your order. Sierra is not responsible for ITAR violation if the customer missed informing the ITAR restriction during the file submission. ITAR information must be provided upfront along with the files. We do expect the same responsibility from our customers to involve only ITAR compliance engineers for the ITAR orders and project. Sierra does have access level security to protect the ITAR information, and the project is accessible by the ITAR compliance Sierra team members. ITAR orders and ITAR Sierra Project (SPX) should be accessed by USA personnel. How secure are my ITAR order and Sierra project (SPX)? There is the option to upload files if our engineers request updated information from you. You will be able to respond to the issue in your Project page under the Issues & Holds tab. Issues that are critical can be marked as being on-hold. These are issues that arise within each Sierra Project (SPX), such as if a job is missing information or payment information doesn’t go through. The Project Folder is where you will be able to view and resolve issues we found in running DFM and DFA checks, see previous events, and change settings and request changes. Your Sierra Project Number (e.g., SPX12345) identifies the specific project folder associated with your order. It is specifically associated with a board that you have ordered from us.
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